Privacy Policy

Last updated: June 2026

1. Who We Are

Ear Wax Clinic Sunderland is a professional earwax removal clinic based at 4 Admiral Way, Regus House, Doxford International Business Park, Sunderland, Tyne & Wear, SR3 3XW. You can contact us at [email protected] or 07301532890.

2. What Data We Collect

We may collect your name, phone number, email address, and any health information you provide when booking an appointment or contacting us. We collect this information solely to provide our services to you.

3. How We Use Your Data

Your data is used to manage your appointment, communicate with you about your treatment, and comply with our legal obligations. We do not sell or share your data with third parties for marketing purposes.

4. Data Retention

We retain patient records in accordance with NHS guidelines and applicable UK law. Contact enquiry data is retained for up to 12 months.

5. Your Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact us at [email protected].

6. Contact

For any privacy-related queries, please email [email protected].

Treatment Terms & Conditions

Treatment

At Ear Wax Clinic, patient safety is our highest priority. Our clinicians will always use the safest and most appropriate method of ear wax removal based on your individual circumstances.

Treatment may include microsuction, manual instrumentation and, where clinically appropriate, low-pressure irrigation.

Whilst every effort is made to remove ear wax during your appointment, no healthcare professional can guarantee complete removal in a single visit. The amount, consistency and position of ear wax varies between patients and, in some cases, additional treatment is the safest clinical option.

Appointment Fees

Your appointment fee covers:

• Clinical assessment and medical history review.
• Examination of both ears where appropriate.
• Otoscopy and/or video otoscopy.
• Ear wax removal treatment using clinically appropriate techniques.
• Advice regarding your ear health and aftercare.

The appointment fee is payable regardless of whether complete ear wax removal is achieved during the initial appointment. This is because the consultation, examination, professional assessment and treatment attempt have been provided.

Free Follow-Up Appointments

If we are unable to safely remove all of the ear wax during your appointment, we will arrange a follow-up appointment free of charge. Additional appointments may be required where:

• The wax is heavily impacted or extremely hard.
• Further olive oil or ear drops are required to soften the wax.
• Continuing treatment during the same appointment would not be clinically appropriate.
• Additional treatment is required to safely complete the procedure.

Unlike many providers, Ear Wax Clinic will provide multiple follow-up appointments where clinically necessary, at no additional treatment cost, provided they relate to the same episode of treatment and are attended within the timeframe recommended by your clinician. Our priority is always to remove ear wax safely rather than quickly.

Treatment Risks

Ear wax removal is generally a very safe procedure when carried out by appropriately trained clinicians. However, as with any medical procedure, complications can occasionally occur. Potential risks include, but are not limited to:

• Incomplete removal of ear wax requiring one or more follow-up appointments.
• Temporary discomfort during or after treatment.
• Minor bleeding.
• Temporary dizziness or light-headedness.
• Temporary coughing caused by stimulation of the ear canal.
• Ringing in the ears (tinnitus), which may be temporary or, in rare cases, persistent.
• Infection.
• Perforation of the ear drum.
• Temporary or permanent changes in hearing.

These complications are uncommon, and every reasonable step is taken to minimise risk.

Patient Responsibilities

To help us provide treatment safely, patients agree to:

• Provide accurate and complete medical history.
• Inform the clinician of any previous ear surgery, ear drum perforation, infections or other relevant medical conditions.
• Inform us of any changes to their health before treatment.
• Follow any advice provided before the appointment, including the use of olive oil or other ear drops where recommended.
• Remain as still as reasonably possible during treatment, as sudden movement may increase the risk of injury to the ear canal or ear drum.

Failure to provide accurate information or follow clinical advice may increase the risks associated with treatment.

Clinical Decisions

Our clinicians will always act in the patient's best interests. Treatment may be stopped at any time if the clinician believes that continuing would be unsafe or could increase the risk of injury.

Where appropriate, you may be advised to continue using ear drops before returning for further treatment or be referred to your GP or another healthcare professional.

Photography and Clinical Records

During your appointment, photographs or videos of your ear canal may be taken using our clinical equipment. These images form part of your clinical record and may be used:

• To assist with your assessment and treatment.
• To monitor progress during follow-up appointments.
• To provide information to your GP or another healthcare professional where clinically appropriate.
• For clinical governance, quality assurance or professional clinical review where necessary.

Images or videos will only be used for marketing, promotional material, social media or advertising where you have provided your separate, explicit consent.

Refund Policy

As your appointment includes a professional consultation, clinical assessment and treatment attempt, refunds are not available solely because complete ear wax removal could not be achieved during the initial appointment.

Where additional treatment is clinically required, free follow-up appointments will be provided in accordance with this policy.

Cancellation and Late Attendance

If you need to cancel or rearrange your appointment, please provide as much notice as possible. Failure to attend your appointment or repeated late cancellations may result in the loss of your appointment and any applicable booking fee in accordance with our booking policy.

Patients arriving significantly late may need to be rescheduled if there is insufficient time to safely complete treatment.

Limitation of Liability

Whilst Ear Wax Clinic takes every reasonable precaution to provide safe and professional treatment, no medical procedure is entirely without risk.

Nothing within these Terms and Conditions excludes or limits any liability that cannot legally be excluded under the laws of England and Wales.

Acceptance

By booking and attending an appointment with Ear Wax Clinic, you confirm that:

• You have read and understood these Terms and Conditions.
• You understand the benefits, limitations and potential risks associated with ear wax removal.
• You consent to treatment using clinically appropriate techniques.
• You agree to the appointment fee and follow-up policy set out above.